Easy Transfers & Tours

Refund & Cancellation Policy

Last updated: 11 May 2026 • Dodo Holidays

This Refund & Cancellation Policy explains when and how you can cancel a booking, when you are entitled to a refund, and how refunds are processed. It applies to all bookings made on the Dodo Holidays website (transfers, tours, and eSim purchases) and forms part of our Terms & Conditions.

About Dodo Holidays

The Dodo Holidays website is operated by Dodo Dreams Ltd. Transfers and tours are provided by Briton Consultancy & Travel Tours Ltd, the holder of the relevant Mauritius Tourism Authority (MTA) licence. eSim products are supplied by our partner MyT, with Dodo Dreams Ltd acting as authorised reseller. All refunds approved under this policy, regardless of the underlying service, are processed by Dodo Dreams Ltd to the original payment method used at the time of booking.

1. How to Cancel or Modify a Booking

All cancellation and modification requests must be made through one of the official channels below, using the email address used at the time of booking and your booking reference:

  • WhatsApp: +230 55358888
  • Email:  support@dodoholidays.com

A cancellation is only effective once you have received written confirmation from our team. Verbal requests to drivers or guides are not sufficient.

2. Transfers Cancellation Terms

2.1  Free Cancellation
You may cancel a transfer booking up to 72 hours before the scheduled pickup time for a full refund. The refund will cover 100% of the amount paid and will be processed in line with section 6 below.

2.2 Late Cancellation
Cancellations made less than 72 hours before the scheduled pickup time are subject to the following:

  • Between 72 hours and 24 hours before pickup: a cancellation fee of 50% of the booking value may apply.
  • Less than 24 hours before pickup: the booking is non-refundable.

These late-cancellation fees reflect the costs we incur reserving vehicles, drivers, and operational slots that can no longer be reallocated at short notice.

2.3  No-Show
If you do not appear at the agreed pickup point and cannot be reached within the applicable waiting time (60 minutes after actual landing for airport pickups, 15 minutes from scheduled time for other locations):

  • The booking will be marked as completed.
  • No refund will be issued.
3. eSim Purchases – Handled by MyT

eSim products are sold directly by our partner MyT on MyT’s own website. Dodo Holidays does not collect payment for eSim products and does not process refunds for them.

  • All refund, cancellation, and dispute requests relating to an eSim must be made directly to MyT through MyT’s own support channels.
  • MyT’s own terms and conditions and refund policy apply to your eSim purchase.
  • Dodo Holidays cannot intervene in, override, or guarantee any refund decision made by MyT.
4. Cancellations & Changes Made by Dodo Holidays

In exceptional cases Briton Consultancy & Travel Tours Ltd may need to cancel or significantly modify a booking, or Dodo Dreams Ltd may need to do so on its behalf. This can happen due to:

  • Force majeure events (weather, cyclones, road closures, government action, etc.).
  • Vehicle or driver unavailability.
  • Safety concerns.

     

Where we cancel or significantly change your booking, we will offer you, at your choice:

  • A reschedule to another available date or time;
  • An alternative service of equivalent value; or
  • A full refund of the amount paid for the affected booking.

We are not liable for indirect costs (such as missed flights, missed connections, or unrelated hotel bookings) resulting from such changes.

5. Refund Processing
  • All approved refunds for transfer bookings are processed by Dodo Dreams Ltd to the original payment method used at the time of booking.
  • Refunds are typically processed by us within 5 to 10 business days of approval.
  • Your bank or card issuer may take an additional 3 to 10 business days to credit the amount to your account, depending on their internal processes.
  • Any bank fees, currency conversion losses, or third-party payment processor charges that are not reimbursed to us by the payment provider will not be refunded.
6. Disputes

If you believe a charge or refund decision is incorrect, please contact us within 30 days of the booking date with your booking reference and a clear description of the issue. We will investigate and respond within a reasonable timeframe. Chargebacks initiated without first contacting our support team may delay the resolution and may, where unjustified, be contested with the payment provider.

7. Consumer Rights

Nothing in this policy is intended to limit any non-waivable rights you may have under applicable Mauritian consumer protection law. Where a provision of this policy conflicts with such rights, those rights prevail to the extent required by law.

8. Contact

For all refund and cancellation requests, please contact:

  • WhatsApp: +230 55358888
  • Email: support@dodoholidays.com