Refund & Cancellation Policy

1. Free Cancellation

Customers may cancel their booking up to 24 hours before scheduled pickup and receive a full refund.

2. Late Cancellation

Cancellations made less than 24 hours before pickup are:

• Non-refundable
  or
• Subject to partial refund at company discretion
  
  

3. No-Show Policy

If the customer:

• Does not appear at pickup location
• Cannot be contacted
• Provides incorrect details

The booking will be considered completed.

No refund will be issued.

4. Flight Delays

Refunds will not be issued due to flight delays, as transfers are automatically adjusted.

Flight will be monitored, client still need to try to inform us in case of delays

5. Service Disruption

Refunds may be issued if:

• Dodo Holidays cancels the service
• Operational failure occurs
• Vehicle unavailable and no alternative provided
  
  

6. Payment Refund Processing

Refunds:

• Are processed to the original payment method
• May take 5–14 business days depending on bank